Terms and Condition

Ownership and Operation: Dubai Luxury Limousines is officially owned and operated by Dubai Luxury Limousines LLC.

Online Payment Policy:

Individuals making online payments must use their personal credit or debit cards. Otherwise, services may not be awarded.

Privacy Policy:

Dubai Luxury Limousines is committed to providing a seamless and fully digitalized booking process. We collect personal information such as name, email address, and mobile number to ensure accurate bookings. For car rentals, we may request additional documents for registration purposes with RTA and the provider's portal. Please note that we do not store payment data; all payments are processed securely through a payment gateway and the corresponding bank.

Invoicing and Payment Terms:

Rental periods are calculated on a 24-hour basis. For instance, a one-day rental starting at 9 am must be returned by 9 am the following day. Any delay will result in an extra day's charge. Invoices are issued upon car pickup and must be settled immediately. A deposit release fee applies. Extensions must be requested in advance and paid in advance to be valid.


Bookings cannot be cancelled once payment is processed, as the reserved car is blocked for that date, and refunds cannot be issued

Drivers and Licensing Requirements:

All drivers must be at least 21 years old and possess a valid international or local driver's licence, subject to validation. Drivers must not operate the vehicle under the influence of alcohol or drugs. It is your responsibility to ensure compliance with UAE driving laws.


Delivery outside Dubai may incur a fee based on the location. Drivers must present original valid documents upon receiving the car. We recommend taking photos or videos of the car's condition before signing the contract.


Smoking is strictly prohibited in our vehicles and may result in a charge. The car must be returned in the same condition, or cleaning and damage penalties will apply. Off-roading, rallying, racing, and speeding over the designated limit are not allowed. Pets may be allowed with cleaning and damage penalties. A charge applies for returning the car with a very dirty interior

Mileage Usage:

Our offer typically includes a set number of kilometres per day. Additional mileage usage is charged at a rate determined by the car.

Salik (Toll Charge) and Traffic Fines:

Salik toll charges include the toll amount, plus a service fee, plus applicable taxes. Traffic fine charges include the actual fine, a service fee, plus applicable taxes. Additional fees may apply if the car is impounded due to fines.

General Terms:

In the event of a car crash, the customer may be responsible for repair costs and daily rental charges. CDW coverage may affect this. Violations such as speeding, off-roading, racing, drifting, and reckless driving may incur significant charges. Tire damage is not covered by basic insurance or CDW. No refunds apply if the car is returned early. Charges apply for scratches and fines. An additional surcharge applies to fines paid online. Applying marketing materials such as stickers or wrapping paper on our cars is strictly prohibited. Customers are responsible for documenting the car's condition during pickup and return. Dubai Luxury Limousines reserves the right to terminate contracts in case of serious violations of the terms and conditions mentioned above. In such cases, no refunds will be issued, and CDW insurance coverage may not be considered.

Dubai Luxury Limousines is dedicated to providing a premium and hassle-free experience for our valued customers. We appreciate your cooperation in adhering to these terms and conditions, which are designed to ensure the safety and satisfaction of all parties involved. Please do not hesitate to contact us if you have any questions or require further clarification on any aspect of our services.